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AKT (US)

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No — we don’t recommend using it on intimate areas.

Can I use it on intimate areas?

Frequently Asked Questions

The Haze

How To Use

How long does shipping take?

Where do you ship?

How much is shipping?

How do I track my order?

Why haven't I received an order/shipping confirmation?

Shipping

Can I change or edit my order?

Can I cancel my order?

Can I change my address on the order?

Changes & Cancellations

Shipping & Delivery

Which payment types do you accept?

Do you offer Buy Now Pay Later?

I am having trouble using my card details at checkout.

Payment

What is your return policy?

Is it possible to exchange a product?

When can I expect my refund from a return?

Returns and Refunds

T&Cs

Why is my discount code is not working?

I forgot to add my discount code

How do I add a discount code to my order?

FAQ's

Discount Codes

T&C's

Referral Program

What is the AKT 30 Day Money Back Guarantee?

What if the product has been used/opened?

How do I use the AKT 30 Day Money Back Guarantee?

Terms & Conditions

AKT 30 Day Money Back Guarantee

How do I unsubscribe from marketing communication?

Are AKT products vegan?

What are the expiry dates for AKT products?

Do your products contain nuts?

Are AKT products PFAS free?

Are AKT products safe to use during pregnancy?

Does it really work?

What's the difference between Deodorant and Antiperspirant?

Will AKT stop me sweating?

How do I open The Deodorant Balm?

Is it sticky and will it sticky to my hairs?

Does it take time to adjust after I switch deodorant?

Can I take it onboard an aircraft?

How often should I apply AKT and how long does a tube last?

Why does The Deodorant Balm feel grainy?

I have sensitive skin, are your products suitable?

Do we use nano zinc oxide or nanoparticles in our formula?

Why is my deodorant balm leaking oil?

Will The Deodorant Balm stain my clothes?

Why am I sweating more?

Is The Deodorant Balm suitable for breastfeeding or during pregnancy?

The Deodorant Balm

What is The Haze?

Is The Haze a deodorant, a fragrance or a body mist?

What is the difference between The Haze and The Deodorant Balm?

Does The Haze replace The Deodorant Balm?

Is The Haze an antiperspirant?

Will The Haze stop me sweating?

Can I use The Haze instead of perfume?

Can I layer The Haze with The Deodorant Balm?

Can I layer different AKT fragrances together?

How do I use The Haze?

Do I need to shake it before use?

How much should I spray?

How often should I reapply? If needed.

Where can I use it?

Can I use it on my underarms?

Can I use it after exercise?

Can I use it after shaving?

Can I use it on my face?

Can I use it on my hair?

Can I use it on broken or irritated skin?

Can I spray it on my clothes?

Can I spray it on bedding, gym kit or shoes?

How long does the scent last?

How long does one bottle last?

Does it feel wet, sticky or tacky?

How quickly does it dry?

What fragrances is it available in?

Is it available in fragrance-free?

Will the scent smell exactly like The Deodorant Balm?

Does it mask odour or neutralize it?

Will it work after sweating?

Fragrance & Performance

Is The Haze suitable for sensitive skin?

Can I use it if I have eczema or very reactive skin?

Should I patch test before using it?

Can I use it while pregnant or breastfeeding?

What allergens are in The Haze?

Skin & Safety

What makes The Haze deodorizing?

What is Deolya?

What does niacinamide do?

What do prebiotics do?

What does holy basil do?

What do panthenol and allantoin do?

Is The Haze alcohol-free?

Does The Haze contain aluminium salts?

Does The Haze contain sodium bicarbonate?

Is The Haze vegan and cruelty-free?

Ingredients & Formula

Is The Haze an aerosol?

Can I travel with The Haze in hand luggage?

Is the packaging recyclable?

Why is the atomiser not recyclable?

How should I store The Haze?

What is the shelf life / PAO once opened?

Packaging, Travel & Storage

How much do I need to use?

How long should one tube last?

How do I recycle the packaging?

What is the difference between a body wash concentrate and a body wash?

How do I open the tube?

What allergens are in the formula?

Is The Body Wash Concentrate  available in all fragrances?

The Body Wash Concentrate

Is The Body Conditioning Balm available in all fragrances?

The Body Conditioning Balm

What makes AKT’s Foaming Body Scrub different from other scrubs?

How often should I use the Foaming Body Scrub?

Will the scrub dry out my skin?

Can I use the scrub on sensitive skin?

Does it lather like a body wash?

Is the scrub suitable for all skin types?

Can I use it before shaving?

What does it smell like?

Is it vegan and cruelty-free?

Can I use this with other AKT products?

How much should I use per application?

Is The Foaming Body Scrub available in all fragrances?

Foaming Body Scrub

What is dry body oil and how do you use it?

What is the difference between a body oil and moisturiser?

Is dry oil better than moisturiser?

Do you put dry body oil before or after moisturiser?

How long does dry body oil take to absorb?

Does body oil help with dry skin?

Is the body oil suitable for all skin types?

Is The Everyday Encore Body Oil available in all fragrances?

The Everyday Encore Body Oil

How do I use The Applicator?

Why is The Applicator is leaving marks on my skin?

My Applicator has spots appearing on it, why?

Why has The Applicator changed materials?

Why does The Applicator have a hole in it?

The Applicator

How do I use the Konjac Sponge?

How long should The Konjac Sponge last?

Do I need to clean the sponge?

Can I use the sponge every day?

Does The Konjac Sponge hold bacteria?

How do I recycle The Konjac Sponge?

Are Konjac Sponges sustainable?

Why is the Konjac Sponge black?

The Konjac Sponge

Is aluminum packaging safe?

Is your packaging really Plastic Free and 100% Recyclable?

Packaging

How can I purchase a gift card?

How will I receive my gift card?

Can I send a gift card directly to someone else?

Are there any restrictions on gift card usage?

Do AKT gift cards expire?

Can I check my gift card balance?

What happens if I lose my gift card code?

Can I use my gift card in combination with other forms of payment?

Are gift cards refundable?

Can I use my gift card in multiple transactions?

Can I apply a discount code when buying a gift card?

How do I redeem my gift card at checkout?

Who do I contact if I have issues with my gift card?

Does my gift card contribute to the free delivery threshold?

Can gift cards be used on both our UK and US website?

Gift Cards

How do I skip a subscription order?

How do I cancel my subscription?

How do I add a discount code to my subscription?

How do I change my shipping or billing address on my subscription?

How do I add a one time purchase to my subscription?

How do I swap or edit my subscription product

If I order The Starter Set, will I receive The Assistant with every order?

How do I change my delivery frequency?

Subscription

I'm missing and item from my order!

I received the wrong order!

My order was marked as delivered, but I haven't received it!

My order arrived damaged!

I'm unhappy with the product!

Order & Product Support

Can I use it on intimate areas?Updated a month ago