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AKT (US)

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If you are struggling to manage your subscription, please click here. If you wish to reset your password, please contact our Front of House team here.

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Technical Support

How long does shipping take?

Where do you ship?

How much is shipping?

How do I track my order?

Why haven't I received an order/shipping confirmation?

Holiday 2024 Delivery Dates

Shipping

Can I change or edit my order?

Can I cancel my order?

Can I change my address on the order?

Changes & Cancellations

Shipping & Delivery

Which payment types do you accept?

Do you offer Buy Now Pay Later?

I am having trouble using my card details at checkout.

Payment

What is your return policy?

Is it possible to exchange a product?

When can I expect my refund from a return?

Returns and Refunds

T&Cs

Why is my discount code is not working?

I forgot to add my discount code

How do I add a discount code to my order?

FAQ's

Discount Codes

T&C's

Referral Program

How do I unsubscribe from marketing communication?

Are AKT products vegan?

What are the expiry dates for AKT products?

Do your products contain nuts?

Are AKT products PFAS free?

Does it really work?

What's the difference between Deodorant and Antiperspirant?

Will AKT stop me sweating?

How do I open The Deodorant Balm?

Is it sticky and will it sticky to my hairs?

Does it take time to adjust after I switch deodorant?

Can I take it onboard an aircraft?

How often should I apply AKT and how long does a tube last?

Why does The Deodorant Balm feel grainy?

I have sensitive skin, are your products suitable?

Do we use nano zinc oxide or nanoparticles in our formula?

Why is my deodorant balm leaking oil?

Will The Deodorant Balm stain my clothes?

Why am I sweating more?

Is The Deodorant Balm suitable for breastfeeding or during pregnancy?

The Deodorant Balm

How much do I need to use?

How long should one tube last?

How do I recycle the packaging?

What is the difference between a body wash concentrate and a body wash?

How do I open the tube?

What allergens are in the formula?

Is The Body Wash Concentrate  available in all fragrances?

The Body Wash Concentrate

Is The Body Conditioning Balm available in all fragrances?

The Body Conditioning Balm

How do I use The Applicator?

Why is The Applicator is leaving marks on my skin?

My Applicator has spots appearing on it, why?

The Applicator

How do I use the Konjac Sponge?

How long should The Konjac Sponge last?

Do I need to clean the sponge?

Can I use the sponge every day?

Does The Konjac Sponge hold bacteria?

How do I recycle The Konjac Sponge?

Are Konjac Sponges sustainable?

Why is the Konjac Sponge black?

The Konjac Sponge

Is aluminum packaging safe?

Is your packaging really Plastic Free and 100% Recyclable?

Packaging

How can I purchase a gift card?

How will I receive my gift card?

Can I send a gift card directly to someone else?

Are there any restrictions on gift card usage?

Do AKT gift cards expire?

Can I check my gift card balance?

What happens if I lose my gift card code?

Can I use my gift card in combination with other forms of payment?

Are gift cards refundable?

Can I use my gift card in multiple transactions?

Can I apply a discount code when buying a gift card?

How do I redeem my gift card at checkout?

Who do I contact if I have issues with my gift card?

Does my gift card contribute to the free delivery threshold?

Can gift cards be used on both our UK and US website?

Gift Cards

Frequently Asked Questions

How do I skip a subscription order?

How do I cancel my subscription?

How do I add a discount code to my subscription?

How do I change my shipping or billing address on my subscription?

How do I add a one time purchase to my subscription?

How do I swap or edit my subscription product

If I order The Starter Set, will I receive The Assistant with every order?

How do I change my delivery frequency?

Subscription

I'm missing and item from my order!

I received the wrong order!

My order was marked as delivered, but I haven't received it!

My order arrived damaged!

I'm unhappy with the product!

What should I do if I think my order is lost or stolen?

Order & Product Support

I want to delete my account.

I can't log into my account!Updated 6 months ago